Portfolio
Welcome to my portfolio. I specialise in creating high-quality technical documentation across a wide range of industries and formats. From end-user guides to release notes, implementation guides, deployment guides, and videos, my work aims to make complex information accessible to diverse audiences. With experience spanning SaaS, telecom hardware, HVAC manufacturing, and business process solutions, I've had the opportunity to work with organisations like Cisco, AT&T, Blackboard, the American Psychological Association, Blue Yonder, and One Network Enterprises. Whether developing content for internal teams or end-users, I pride myself on delivering clarity, adaptability, and results that meet the needs of every stakeholder.
Selected Portfolio Samples
One Network - AI and Machine Learning
This guide introduces AI and machine learning concepts tailored to data scientists and users of machine learning tools. It provides a clear, structured overview of key components, including models, pipelines, and integration points, making complex subjects accessible. The document includes practical examples and detailed explanations to help users navigate the various aspects of implementing AI solutions. My role involved ensuring that each section provided actionable insights while remaining easy to follow, balancing technical depth with an approachable tone. This guide is ideal for those looking to implement or refine machine learning systems within their projects.
One Network - Integration Guide
The Integration Guide provides a detailed walkthrough for integrating various components within a larger system, aimed primarily at developers and IT professionals. It includes step-by-step instructions for setting up, configuring, and testing integrations, covering different platforms and services. The guide is structured to help users efficiently establish connections, resolve integration challenges, and ensure seamless data flow between systems. I focused on ensuring clarity in the instructions and included relevant diagrams to visually support complex steps. This guide is an essential resource for anyone responsible for managing or implementing system integrations, offering practical insights to streamline the integration process.
One Network - Plasma Pipelines Guide
The Plasma Pipeline Guide offers a comprehensive overview of the NEO low-code pipeline framework, designed for both developers and data analysts. The guide covers key components such as pipeline creation, node types, and integration methods, helping users leverage the power of low-code tools to build complex workflows. My role involved structuring the document to ensure users could easily follow along, with detailed examples and step-by-step instructions to facilitate hands-on learning. This guide is ideal for anyone seeking to create, manage, or optimise data pipelines using the NEO framework, whether they are experienced developers or new to low-code environments.
AT&T Toggle 3.1.1 - Android Installation Guide
This installation guide was developed for the AT&T Toggle application, providing clear instructions for users to install and configure the app on Android devices. My role involved simplifying complex setup procedures and ensuring a smooth onboarding experience for end-users while collaborating with technical teams to verify the accuracy of each installation step.
AT&T Toggle 3.1.1 - Administration Guide
This Admin Guide for the AT&T Toggle Manager portal provides comprehensive instructions for managing users, devices, applications, and security settings in enterprise environments. It covers various functionalities like licensing, configuration, certificate management, and compliance settings to help administrators efficiently oversee Toggle deployments and policies.
Cisco 800 Series Integrated Services Router Hardware Installation Guide
This hardware installation guide was developed for the Cisco 800 Series Integrated Services Routers, aimed at providing clear, step-by-step instructions for IT professionals during the setup and deployment process. The guide covers everything from safety guidelines and initial setup to detailed hardware specifications and troubleshooting. Designed for a technical audience, this document ensures that installation is efficient, secure, and in line with Cisco standards.
Cisco 800 Series Router Firmware Release Notes
This firmware release note was developed for the Cisco 800 Series Integrated Services Routers. The document includes new enhancements, system requirements, upgrade instructions, and fixed caveats relevant to IT professionals responsible for managing Cisco network hardware. My role in developing this document involved ensuring technical accuracy, collaborating with engineering teams, and clearly presenting complex updates to help users make informed decisions during deployment.